Customer Account Information ← Knowledge Base I didn't receive my ticket confirmation email, what should I do? Can I present my ticket on my mobile phone when entering the event? Can I cancel or change my booking? How do your e-tickets work? How secure is my personal information? I don't have a debit /credit card. Can I pay by cash or cheque? What payment methods do you accept? What happens if an event is cancelled or rescheduled? Why do I have to pay a booking fee? Why was my purchase unsuccessful? Can I call you to purchase tickets?